Privacy & Cookie Policy

Privacy Statement
From Nubo Service Automation, we serve a variety of cloud and hosting providers, large businesses, and government institutions. We may process your personal data when providing our services. We value your privacy and wish to be transparent about the personal data we process about you. In this Privacy Statement, we inform you about which personal data we process, how we collect it, for which purposes we may use it, and with whom it may be shared.

Controllers
Nubo Service Automation trade name of Cloudscanner B.V. (Nubo Service Automation, we, our, us) are the data controllers in respect of the processing of your personal data. Cloudscanner has its registered office at Kabelweg 48, 1014 BB Amsterdam, the Netherlands. If you have any questions about this Privacy Statement or how to rely on your rights as a data subject, you can call us on +31 (0)20 486 9773 or email us at info@nuboserviceautomation.nl.

When does this Privacy Statement apply?
This Privacy Statement applies to you if you are one of our customers or suppliers, when you visit our website (www.nuboserviceautomation.eu, hereinafter ‘the Website’), when you contact us, or if you have indicated that you wish to stay informed of our services. This Privacy Statement also applies to you if you apply for a job at our company.

Which personal data do we process?
We may process the following personal data about you:

Personal data that you provide to us when you order or purchase services from us:
First name and surname, position, name and address of the organisation you work for, corporate email address, telephone number (landline or mobile), bank details of the organisation you work for, details of the services purchased/to be purchased, contracts regarding services purchased/to be purchased, and other information you provide to us.

Personal data that you provide to us when you contact us: 
First name and surname, email address, name of the organisation you work for, details about your question, request or complaint, and other information you provide to us when you contact us.

Personal data that we obtain when you visit the Website:
IP address, information about your visit to the Website, such as when you first visited the Website, previous visit and current visit, the website you came from, your searches, and the content you visited on our Website. More information about the personal data we process about you when you visit the Website can be found in our Cookie Statement.

Personal data that we may process about you when you apply for a job at our company:
First name and surname, telephone number, email address, all information included in your CV (plus any diplomas and/or certificates obtained), cover letter, address and town, a Certificate of Conduct, information about your professional background and work experience, information obtained from public sources, such as your LinkedIn profile, and other information you provide to us during the selection procedure.

Personal data that we may process about you if you are a supplier:
First name and surname, position, name of the organisation you work for, address of the organisation you work for, corporate email address, telephone number (landline or mobile), bank details of the organisation you work for, details of the services purchased/to be purchased, contracts regarding services purchased/to be purchased, and other information you provide to us.

For which purposes do we process your personal data?
We use your personal data for several purposes. These purposes are listed below:

  1. to promote and offer our products and services;
  2. to draw up offers;
  3. to perform agreements that we have with customers or suppliers;
  4. to tailor the provision of our services to the preferences of our customers and potential customers and to conduct targeted marketing campaigns;
  5. to handle questions, requests and complaints and to maintain contact;
  6. to establish whether candidates applying in response to one of our job openings are suitable and to carry out the selection procedure;
  7. to ensure the continuity of our services;
  8. to comply with our statutory obligations and to avoid and settle claims.

What is the basis for processing the personal data?
We only process personal data if and when there is a legal basis for doing so. The legal basis depends on the reason or reasons for which we collect your personal data and for which purposes we need it. The following bases may apply:

  1. Performance of an agreement. We process your data to perform an agreement that we enter into or have entered into with you, when you have instructed us to provide services or when we purchase products or services from you.
  2. We ask your permission for certain data processing operations, for example if we want to send you our newsletter or other commercial emails.
  3. Statutory obligation. We may process your data if and to the extent that this is necessary to comply with any of our statutory obligations.
  4. Legitimate interest. In some cases, we process personal data because we have a legitimate interest in doing so and because we do not disproportionately invade your privacy when doing so. This is the case, for example, if you are a customer and we want to make you an offer based on services you purchased previously.

With whom can we share your personal data?
We may use selected service providers who process personal data on our behalf (processors), such as a cloud provider. We make appropriate arrangements with these processors about the security of your personal data and these arrangements are laid down in a data processing agreement.

We may also transfer your personal data to organisations that, as controllers, may further process your personal data. These may be competent authorities or any actual or potential legal successors.

Is your personal data processed outside the EEA?
Your personal data is, in principle, processed in the Netherlands. In principle, we will not provide your personal data to organisations or institutions established outside the European Economic Area (EEA).

Is your personal data secure?
We have taken various appropriate technical and organisational security measures to protect the personal data that we process about you from loss or unlawful use. For example, we secure our systems and applications according to current information security standards, we apply an internal authorisation process to ensure that only authorised staff have access to your personal data, and we back up our database on a daily basis.

How long do we retain your personal data?
We do not retain your personal data for longer than is necessary for the purposes mentioned in this Privacy Statement. If you are a customer, we retain your personal data during our relationship and for a maximum period of two years after our relationship has ended, unless we are required to retain the data for a longer period of time, for example to comply with our obligation to retain it for tax purposes. In that case, we will retain the data for a period of at least seven years.

In principle, we will retain data that we obtain within the context of a selection procedure for a period of four weeks from the end of the selection procedure, unless you have given us permission to retain it for a longer period of time. In that case, we will retain your personal data for a maximum period of one year from the end of the selection procedure.

Your rights as a data subject
Every data subject can, by law, exercise certain rights in respect of his or her personal data. For example, you can request a copy of all personal data that we keep about you. If this data is not correct, you can ask us to rectify it. You can also ask us to erase your personal data, and you have the right to have it removed. Furthermore, you can object to the use of your personal data or ask us to restrict this use. In certain cases, you can also ask us to transfer your personal data to a new service provider. When you exercise your rights, you can send your request to the contact address included in this Privacy Statement. Please state clearly to which personal data the request pertains. We may ask you for additional information to verify your identity.

Complaints
If you have any complaints about how we handle your personal data, you can contact us using the contact details included in this Privacy Statement. We will be happy to help you find a solution. Should this be unsuccessful, you may consider turning to the Dutch Data Protection Authority.

Changes
We may change this Privacy Statement from time to time. We advise you to consult it regularly.

Last update: 25-06-2018

Cookie Statement
This Cookie Statement applies to the website of Nubo Service Automation trade name of Cloudscanner B.V.: www.nuboserviceautomation.com (‘the Website’). In this Cookie Statement, we explain how we use cookies on the Website. We process personal and other data in accordance with laws and regulations, including the General Data Protection Regulation (GDPR).

What are cookies?
Cookies are small, simple text files that a web server places and stores on the hard drive or in the memory of your computer or other electronic device when you visit a website. By placing a cookie, the web server can recognise your device and send the stored information back to the web server. The use of cookies is safe; a cookie cannot start programs or spread viruses.

In general, cookies have a limited validity term from the time they are placed on a device. Some cookies that we place are only valid for the duration of a session. This means that those cookies are automatically deleted when you close the web browser.

Which cookies are placed?
Functional (necessary) cookies
We use functional cookies that are necessary to display the Website and enable navigation. We must also place a functional cookie to remember your choice for accepting or rejecting our cookies. Our staff read these cookies on a need-to-know basis.

We process the following functional cookies:

Provider Cookie Purpose Expiry date
Visual Web Optimizer _vis_opt_test Used to detect whether cookies are enabled in the browser 100 days

Analytical cookies
Analytical cookies record how visitors use our Website. This information gives us insight into the use of our Website and allows us to improve it. We use the Google Analytics service, which places analytical cookies of Google Inc (in anonymous or pseudonymous form). We use these web statistics to improve our services and more specifically our search results. Click here for more information about these cookies and their term of validity. Google also allows you to opt out of data collection in the context of Google Analytics. Click here to avail yourself of this option. Click here for more general information about how Google uses cookies.

We also use tools such as Hotjar’s analysis tool to know what visitors of our Website click on the most and to place polls and surveys on our Website. Hotjar collects, among other things, data on your device’s IP address (in anonymous or pseudonymous form), the type of device, browser information, the geographic location (only the country) and the preferred language. Click here for more information about the Hotjar cookies. You can opt out of Hotjar storing data on your use of our Website by following this opt-out link. The same goes for the analysis tool of Visual Website Optimizer (VWO), which we use to gain a better understanding of the use of our Website and to place polls and surveys on our Website. It collects the same type of data as Hotjar. Click here for more information about the VWO cookies. You can opt out of VWO storing data on your use of our Website by following this opt-out link.

We process the following analytical cookies:

Provider Cookie Purpose Expiry date
Google Analytics _ga

 

Used to generate statistical data on how a visitor uses the Website 24 hours
Google Analytics _gat Used to slow down the request rate End of browser session
Google Analytics _gid Used to generate statistical data on how a visitor uses the Website End of browser session
Google Analytics __utma Used to distinguish users and sessions 2 years
Google Analytics __utmt Used to slow down the request rate 10 minutes
Google Analytics __utmb Used to determine new sessions/visits 30 minutes
Google Analytics __utmc Used to determine new sessions/visits End of browser session
Google Analytics __utmz Used to store the document explaining the use of the Website 6 months
Google Analytics __utmv Used to store user-specific variable data 2 years
Visual Web Optimizer _vis_opt_exp Used when a user has been excluded from a campaign 100 days
Visual Web Optimizer _vis_opt_s Used to distinguish between new and returning users 100 days
Visual Web Optimizer _vwo_uuid Used to distinguish unique visitors 100 days
Visual Web Optimizer _vis_opt_out Used to indicate that a user is not part of the campaign 100 days
Hotjar _hjClosedSurvey Used to ensure that the same visitors are not shown the survey mode again 1 year
Hotjar _hjDonePolls Used to ensure that the same visitors do not fill in the poll again 1 year
Hotjar _hjMinimizedPolls Used to ensure that the widgets stay minimised when the visitor navigates through the site 1 year
Hotjar _hjDoneTestersWidgets Used to ensure that the test form does not re-appear if it has already been filled in 1 year
Hotjar _hjIncludedInSample Used to let the provider of the cookie know whether the visitor is included in the sample that is used to generate funnels 1 year

Marketing cookies
We use marketing cookies to track visitors of our Website when they visit other websites. The purpose of these cookies is to show the visitor advertisements on various websites, tailored to the visitor’s preferences and interests. These are known as “third-party cookies”. The cookies listed below are managed by social networking service LinkedIn. LinkedIn may use these cookies and the information collected with them for its own purposes. In this context, please refer to LinkedIn’s privacy policy. The marketing cookies are placed and read by the relevant provider. We have limited knowledge of these cookies and have no control over them. As a result, we do not accept any responsibility or liability for these cookies or for how the provider of these cookies handles the information collected. We also use the Act-On Software, Inc. service to collect data on the behaviour of Website visitors. Please refer to the privacy policy of Act-On Software, Inc. for more information about this service.

We process the following marketing cookies

Provider Cookie Purpose Expiry date
LinkedIn lidc Used by LinkedIn for routing and to track the use of embedded services 24 hours
LinkedIn bcookie Used by LinkedIn to place ad tags and to let the user share content on LinkedIn 1 year
LinkedIn bscookie Used by LinkedIn to place ad tags and to let the user share content on LinkedIn 1 year
LinkedIn L1c Used by LinkedIn to gain insight into ad tags End of browser session
LinkedIn BizoID Used by LinkedIn to gain insight into ad tags 6 months
LinkedIn BizoData Used by LinkedIn to gain insight into ad tags 6 months
LinkedIn BizoUserMatchHistory Used by LinkedIn to gain insight into ad tags 6 months
LinkedIn BizoNetworkPartnerIndex Used by LinkedIn to gain insight into ad tags 6 months
Act-On Marketing Act-On tracking beacon Used to track visitors’ navigation behaviour and to subsequently link this to visitors who have identified themselves by filling in web forms Unlimited

Rejecting and deleting cookies
You can set up your browser so that no cookies are stored, so that you can accept or reject each cookie, or so that all cookies are deleted when you close your browser. A useful step-by-step plan for managing your cookies is available on the website of the Dutch Consumers’ Association.

Cookies are placed on every device that is used to visit websites. If you do not wish to receive any cookies at all, you must adjust the settings on all devices that you use. Please note: if you reject and/or delete cookies, this will also affect cookies that are absolutely necessary. This may mean that the Website will not work optimally or that you will no longer be able to use some functionalities.

Cookie Statement updates
We may change this Cookie Statement from time to time. We advise you to check this regularly. Last change: 25-06-2018.